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Monday, 01 March 2021 10:43

Why integrated contact centres are an increasingly vital resource for Aussie businesses

GUEST OPINION by Sam Deckert, Founder and Principal Consultant, Peak Insight: During this current period of disruption and uncertainty, the ways in which customers interact with businesses is changing. Face-to-face dealings are being replaced with phone and online encounters while deliveries are now favoured over in-store transactions.

Published in Guest Opinion

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Monday, 15 February 2021 22:56

Radio listening via mobile and smart speakers surges in Australia

Although you still hear ads on the radio for people to buy digital radios, which do offer excellent sound quality and no need for a data plan, the latest stats show that radio listening via phones and smart speakers has surged.

Published in Home Tech

Tagged under

Tuesday, 24 November 2020 11:25

Online shoppers warned to be on alert as scams increase, losses climb to $7 million

Australians have been warned to be careful when buying gifts this holiday season as losses to online shopping scams have already increased 42% this year as the country enters the busy Christmas-New Year period.

Published in Security

Tagged under

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WEBINARS ONLINE & ON-DEMAND

Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
ConnectWise Announces 2021 IT Nation Conference Schedule
Company unveils conference dates and locations for the year; In-person…
IT SUMMIT INVITE: The Future of IT 2021 starts March 16 at 2PM AEDT, register now
IT SUMMIT INVITE: Join industry leaders and ServiceNow experts on…
Watch Now: Flexible IT Innovation: Taking A Data-Driven Approach To Scale And Complexity
Watch Now: Hitachi Vantara and Innovatus Media would like to…
WEBINAR INVITE: Zebra's 'Retail Shopper Experience in a post-COVID world', 12PM AEDT March 17 2021
Zebra is also holding a free webinar with the topic…

GUEST ARTICLES

How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
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RFID Asset Tracking - What is it and how does it work?
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PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
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giniPredict Turbocharges Planning and Forecasting for Australian and New Zealand Small Businesses
Company News: Powerful data modelling technology for making better, faster, more…
How low-code is lighting a fire under the digital transformation tech trend
Given the market disruption experienced by the corporate sector over…
Data Governance: The Foundation for an Effective Enterprise Data Solution
GUEST OPINION by Denodo: These days, organisations have a constant…

VENDOR NEWS

ServiceNow Exposed. Compare to Jira Service Management.
The market for service management solutions is crowded with choice…
BDA’s Healthy Revenues Make It One Happy Cannabis Company
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The ONE Way To Deliver Digital Healthcare Solutions
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The ONE Way To Deliver Digital Healthcare Solutions
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Barracuda Email Threat Scanner Detects Millions of Attacks Missed By Organisations’ existing protection
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Boab AI announces first cohort of Australian AI Scale Ups and Launch of $100m Fund
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Sumitomo Life Insurance Selects Talend to Build Company’s Data Infrastructure
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Twilio Segment Releases 2021 CDP Report, A Look at How Pandemic-Driven Digital Acceleration Ushered the Industry into a New Era
Report finds that companies have significantly invested in building out…
8x8 Integrated Cloud Contact Center and Communications Driving Global Channel Momentum
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100% of customers recommend Snowflake for fourth consecutive year in Dresner Advisory Services ADI report
Company News: Snowflake, the data cloud company, today announced Snowflake…

Guest Opinion

How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
COMPANY NEWS: There’s a myth that data integration doesn’t deliver…
RFID Asset Tracking - What is it and how does it work?
Guest Opinion: With today's fast-paced life, keeping track of your…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…

Guest Interviews

PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
VIDEO Interview: Maria Palazzolo, GS1 Australia CEO: celebrating 50 years of the barcode and digitalisation in commerce
The GTIN – the number behind the barcode – was…
An interview with Dmitriy Valyanov, President and Co-founder of Bitrix24, an incredible all-in-one business workspace
INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers…
VIDEO Interview: Key retail post-COVID insights revealed by Zebra's 2021 shopper study; March 17 Webinar Invite
Zebra's A/NZ director, Tom Christodoulou, and Daniel Park, Sales Engineer…
VIDEO Interview: talentCRU's Trevor Churchley explains the super productive modern working revolution
talentCRU: it's a truly talented crew of top workers in…

Guest Reviews

To Play Or Not To Play: Honest Review of MXGP 2020
Guest Review: The latest addition to Milestone’s licensed racing series…
Rip DVD with HandBrake on Windows 10
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SolarWinds NTA puts the network admin's finger on the networking pulse
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Outlook PST Repair is the solution to sysadmin PST and OST headaches
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The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
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Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
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Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
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DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

Australia 11th in top 20 countries were people are most curious about the Dark Web
Uswitch is a UK-based comparison and switching service, like Finder…
Adobe study reveals 1.7 billion reasons for Australian governments to improve digital experiences for citizens
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New VPN Risk report by Zscaler uncovers hidden security risks impacting enterprises and offers alternatives for secure remote access
Zscaler, the leader in cloud security, today announced a new…
New LogicMonitor Study Reveals that 59% of ANZ Enterprise Companies Experienced an Increase in IT Downtime During Pandemic
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ICS vulnerabilities increased in second half of 2020 as gaps in remote work expand attack surfaces
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Channel News

Logicalis makes exclusive deal with 1E
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EVANPOYNT and Stylumia partner exclusively for the Australian and New Zealand Markets
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Micro Focus announces Voltage SecureData integration with Snowflake to provide secure analytics with data privacy and protection
Integration enables 100 per cent cloud-native solution for high-scale secure…
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration
Company Partners with Entrust ICT to deliver integrated solution
AIICT with AWS offers new Certified Artificial Intelligence Professional course
The Australian Institute of ICT (AIICT) has introduced a new…
Secolve and LMNTRIX announce Australian-first partnership to combat OT attacks
PARTNERSHIP ANNOUNCEMENT by Secolve: Australian OT cybersecurity expert Secolve has…
PMT Security announced as Milestone Systems Diamond Partner for 2021
COMPANY NEWS by PMT Security: Wholly Australian owned security company,…
Bitglass announces integrations with leading SD-WAN providers for a flexible SASE platform
STRATEGIC ALLIANCES: Bitglass, the total cloud security company, today announced…
Fujitsu Australia to sell Eyefi smart drain and smart waste products
Fujitsu will market, implement and support local vendor Eyefi's IIoT…

Comments

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Whistleblowers Daniel Hale, John Kirakou and Jeffrey Sterling disagree with you, as does Daniel Ellsberg: they all say that it[…]
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Not perfectly correct re the Snowden leaks. The Snowden Surveillance Archive is a complete collection of all documents that former[…]