Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.
Communications Alliance has pre-empted release by the ACMA of the final version of its 'Reconnecting the Customer' enquiry - scheduled for 9 September - by revealing some provisions of its yet-to-be released Telecommunications Consumer Protections (TCP), including a proposed independent compliance monitoring body.
The telecomms industry has been almost unanimous in its responses to the ACMA's draft report of its 'Reconnecting the Customer' enquiry in claiming that a revised Telecommunications Consumer Protection (TCP) Code will address the ACMA's concerns. ACCAN does not agree.
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