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Displaying items by tag: onsAustralia

Wednesday, 09 November 2011 15:23

Wine company embraces cloud-based call centre

Laithwaites Wine People has implemented, in Australia, cloud-based call centre technology from IPscape to improve customer experience and commercial agility as a precursor to, potentially, deploying the IPscape service in the UK, USA and Hong Kong.

Published in Cloud Computing
Wednesday, 07 September 2011 20:30

Comms Alliance to set up independent telco 'policeman'

Communications Alliance has pre-empted release by the ACMA of the final version of its 'Reconnecting the Customer' enquiry - scheduled for 9 September - by revealing some provisions of its yet-to-be released Telecommunications Consumer Protections (TCP), including a proposed independent compliance monitoring body.

Published in Technology Regulation

The telecomms industry has been almost unanimous in its responses to the ACMA's draft report of its 'Reconnecting the Customer' enquiry in claiming that a revised Telecommunications Consumer Protection (TCP) Code will address the ACMA's concerns. ACCAN does not agree.

Published in Technology Regulation
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