Displaying items by tag: machine learning (ML)

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Published in Market

Google Cloud is partnering with telecommunications companies to harness 5G as a business services platform, with the unveiling of its Global Mobile Edge Cloud (GMEC) strategy, aimed at delivering a portfolio and marketplace of 5G solutions built jointly with the telcos - including network-centric applications and a global distributed edge for optimally deploying these solutions.

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