Displaying items by tag: financial hardship

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

Telstra has launched a range of new “radically simplified” post-paid mobile plans which it says will give consumer and small business customers data increase of up to 30GB, as part of a refresh of its T22 strategy which was introduced last year in a move aimed at simplifying the telco’s operations and product sets, improving customer experiences and reducing its cost base.

The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).