I had wondered why Telstra CEO Andrew Penn hadn’t personally apologised to his customers, but minutes ago, he did just that.
Promising to ‘constantly improve’ its safety features for ‘riders and driver-partners’, Uber is now anonymising phone numbers.
Long-term rental startup, nestpick, has hired a former Airbnb customer experience specialist and secured $2m in funding to 'significantly improve customer service.'
This is an unbearably good headline :-)
Great Stuff Sam - I wish this could go out to a larger audience.
5G will save us, and the NBN will have to be redone anyway.
As always, a great article Sam.
I will never forgive him.