With the number of network connections and connected devices across Australia increasing at an unprecedented rate, the telecommunications regulator ACMA has released its corporate and research program reviewing the appropriate regulatory framework for content delivered over all platforms in the traditional broadcast media and digital platforms.

Telstra has refunded $9.3 million to 72,000 customers it misled in relation to its Premium Direct Billing third-party billing service, according to a report the telco has provided to the competition watchdog, the ACCC.

The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.