Displaying items by tag: customer service

New research commissioned by CRM and RPA vendor Pegasystems suggests Australians want to talk to people, rather than bots, for all but the simplest customer service tasks.

Published in Strategy

Optus has launched three new NBN plans promising more speed for selected home users, and with unlimited data for “data hungry” streamers.

Published in Telecoms & NBN

Organisations are mostly not securing business critical applications, but despite this many of those surveyed indicate that they are confident their organisation can effectively stop all data security attacks or breaches at the perimeter.

Published in Security

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