Displaying items by tag: customer service

Retailer Target has admitted to the competition watchdog, the ACCC, that it may have breached Australian Consumer Law by making false or misleading representations in its dealings with customers who purchased faulty Sony PlayStations.

Published in Hardware

The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.

Published in Enterprise Staff
Tuesday, 03 September 2019 14:20

Zendesk and the art of customer maintenance

According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software

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