Displaying items by tag: customer service

Adoption of chatbots by the retail, banking and healthcare sectors will realise businesses cost savings of US$11 billion annually by 2023, up from an estimated US$6 billion in 2018, according to a new report.

Published in Market

Global purchase-to-pay solutions provider Basware has launched a new customer support portal, hosted by enterprise cloud company ServiceNow.

Published in Deals

Join Pyrios and Macquarie Telecom’s Fionán Mc Donnell to learn how Macquarie records the highest NPS (+66) on the ASX.

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