Displaying items by tag: customer service

Releasing its new AI Maturity Index showing how AI is "already transforming customer experience in Australia" at its Refresh: CX event, Freshworks focused on "embracing the future of customer experience".

Published in Business Software

Cloud mobile and online business messaging solutions provider LivePerson has collaborated with Commonwealth Bank subsidiary Bankwest to create a new in-app conversational banking service that enables bank customers to message the bank for service using the bank’s website and app.

Published in Apps

The union representing Telstra works says "Telstra’s already poor customer satisfaction levels will go from bad to horrendous if the telco pushes ahead with its plans to axe 8000 jobs".

Published in Telecoms & NBN

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