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Displaying items by tag: customer service

Speech recognitions specialist, Nuance Communications, has announced its intent to acquire - for $US180m in shares - privately-held SNAPin, a provider of mobile device and server self-service technology, claiming that that the combination of its and SNAPin's technologies will "transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices."

Published in Deals
It has not been the best 24 hours for anyone who mistakenly thought they were at the cutting edge of mobile email technology as Gmail and MobileMe both suffer service failures. However, the customer service response from Google and Apple could not have been more different...

Published in Networking
Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are succeeding.

Published in Market



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