The Australian arm of connected vehicle company Verizon Connect has launched its Field Service Dispatch solution for the Australian market, providing a solution it says makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time.

Retailer Target has admitted to the competition watchdog, the ACCC, that it may have breached Australian Consumer Law by making false or misleading representations in its dealings with customers who purchased faulty Sony PlayStations.

The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.