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Friday, 11 December 2020 12:33

Macquarie Telecom wins Customer First award at Juniper Elevate awards

Macquarie has been recognised for customer-first approach to networking technology, in what is the company’s impressive fourth global award win in just over two months.

Published in Telecoms & NBN

Thursday, 03 December 2020 11:04

Optus reorganises customer support to remove 'contact centre run-around'

Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.

Published in Telecoms & NBN

Wednesday, 04 November 2020 12:35

Telstra ahead in offering ‘best mobile experience’ to customers, report reveals

Telstra consistently offered the best mobile experience to its customers in Australia, according to a new report from crowdsourced mobile data company Tutela, which analysed the performance of mobile providers on customer service in both Australia and New Zealand.

Published in Mobility

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Comments

Re: iTWire - Memo to Google and Facebook: please pack your bags and go

Returb iPhones are cheaper than ever - definitely worth buying one :-)
Re: iTWire - Reset Australia says 'Google’s egregious threats prove regulation is long overdue'

The Murdoch led LNP is talking crap again. The Murdochracy are out again asking the Government for something for nothing[…]
Re: iTWire - Reset Australia says 'Google’s egregious threats prove regulation is long overdue'

They're bluffing. The potential losses to Google far outweighs the pittance they will be asked to pay. Call their bluff!
Re: iTWire - Reset Australia says 'Google’s egregious threats prove regulation is long overdue'

Duck Duck Go.Google is an evil empire.
Re: iTWire - NBN 'fully built' though 35,000 premises still unconnected. Don't they count?

No, Australian politics is a truth-free zone thank you very much!