Displaying items by tag: customer satisfaction

A new feature available to Zendesk's enterprise clients provides advance warning that an interaction is not going well.

Published in Enterprise Solutions

Following Macquarie Telecom’s move to publish its Net Promoter Score (NPS), ACCAN welcomes it and urges telcos to follow

Published in Telecoms & NBN

 In Australia, there is a strong correlation between your age and the size of your mobile phone bill. Younger people are more likely to use cheaper SIM-only plans.

Published in Mobility

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