Mick Jagger famously couldn’t get any satisfaction, but amaysim’s customers are so satisfied, Canstar Blue has awarded it a Customer Satisfaction Award in the Mobile Phone Plans – SIM Only category.
A new feature available to Zendesk's enterprise clients provides advance warning that an interaction is not going well.
Following Macquarie Telecom’s move to publish its Net Promoter Score (NPS), ACCAN welcomes it and urges telcos to follow
Thanks for this story, Peter. I'm surprised this announcement hasn't received more attention, given the exceptional value available from MVNOs.[…]
Well, fwiw, I found myself agreeing with the initial postings of both Philip A and DevMac. What the issue seems[…]
I am far from an expert, but I try to read and understand the experts' viewpoints. In relation to breaking[…]
This sounds a bit like a case of "Big Brother" is watching you.If it goes ahead we need to ensure[…]