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Wednesday, 17 March 2021 11:41

8x8 launches Contact Center for Microsoft Teams

Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.

Published in Enterprise Solutions

Tagged under

Monday, 01 March 2021 21:48

Twilio’s annual State of Customer Engagement Report finds digital engagement is key to business survival in a post-pandemic world

Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.

Published in Business IT

Tagged under

Thursday, 28 January 2021 02:58

Verint Systems, 8x8 partner to deliver Integrated Cloud Solutions for organisations worldwide

Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.

Published in Strategy

Tagged under

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