Displaying items by tag: customer engagement

Customer engagement specialist Pegasystems has added an ethical bias check to Pega Customer Decision Hub to help eliminate biases hidden in underlying AI models.

Published in Enterprise Solutions

Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.

Published in Strategy
Thursday, 13 February 2020 02:26

CSG partners with Telstra on IoT connected cars deal

Customer engagement solutions company CSG has expanded its relationship with Telstra to provide billing and provisioning capabilities for Telstra’s suite of managed IoT connected solutions across Asia-Pacific.

Published in Deals

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