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Displaying items by tag: customer engagement

Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.

Published in Strategy
Tuesday, 12 January 2021 12:18

Pega seals acquisition of Qurious.io

Customer engagement and digital automation vendor Pegasystems has completed a deal to acquire cloud-based real-time speech analytics solution provider Qurious.io.

Published in Deals

GUEST OPINON by Peter Belton, Vice President Sales Australia and New Zealand, SITECORE:   Forced to respond to the COVID-19 pandemic fallout while also delivering regular services to citizens, Australian governments at all levels are realising the importance of delivering first-rate digital experiences.

Published in Guest Opinion

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