More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

Published in Telecoms & NBN

Australians could be at risk of injuries or even death from 6.6 million individual products currently under voluntary recall, with about half of the products still likely to be found in people’s homes, according to the competition regulator, the ACCC.

Published in Technology Regulation

Rival telcos Telstra and Optus have both launched their mobile plan offerings for the new Google Pixel 4 smartphones, each with a raft of offers to tempt consumers buying the new phones.

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