Electricity, gas and Internet provider Sumo Power is facing court action by Australia’s competition watchdog the ACCC over allegations it made false or misleading representations to Victorian consumers in relation to its electricity plans.
The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.
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