Displaying items by tag: complaints handling

Tasmanian electricity retailer 1st Energy has admitted it likely misled consumers in making representations to consumers in the State during unsolicited telemarketing calls.

Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).

There’s no letup in the work of the telecommunications consumer protection agency, the Telecommunications Industry Ombudsman, despite the coronavirus crisis forcing its own workers to work from home like millions of other Australians.