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Tuesday, 25 August 2020 13:50

Why a multi-channel contact centre is key to cost effective customer engagement in the time of coronavirus

GUEST OPINION by Daniel Harding, Director, MaxContact: Australia’s small and medium business sector is doing it tough and finding practical and affordable ways to connect with customers and prospects is critical to survival, Daniel Harding argues.

Published in Guest Opinion

Tagged under

Monday, 11 May 2020 13:57

'Bush' telecoms group calls for bi-partisan political support for telco reforms

Australia’s 'bush' communications group - the Rural Regional and Remote Communications Coalition (RRRCC) - has called for all sides of politics to support the passage through the Senate of The Telecommunications Reform Package legislation.

Published in Government Tech Policy

Tagged under

Thursday, 22 August 2019 12:40

Kleos raises $3 million in extra funds for second cluster of satellites

Space technology operator Kleos Space has secured $3 million in funding for its second cluster of satellites.

Published in Space

Tagged under

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WEBINARS ONLINE & ON-DEMAND

Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
ConnectWise Announces 2021 IT Nation Conference Schedule
Company unveils conference dates and locations for the year; In-person…
IT SUMMIT INVITE: The Future of IT 2021 starts March 16 at 2PM AEDT, register now
IT SUMMIT INVITE: Join industry leaders and ServiceNow experts on…
Watch Now: Flexible IT Innovation: Taking A Data-Driven Approach To Scale And Complexity
Watch Now: Hitachi Vantara and Innovatus Media would like to…
WEBINAR INVITE: Zebra's 'Retail Shopper Experience in a post-COVID world', 12PM AEDT March 17 2021
Zebra is also holding a free webinar with the topic…

GUEST ARTICLES

How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
COMPANY NEWS: There’s a myth that data integration doesn’t deliver…
RFID Asset Tracking - What is it and how does it work?
Guest Opinion: With today's fast-paced life, keeping track of your…
PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Synology All Flash Array Webinar
WEBINAR INVITE by Synology: Can your VM storage setups provide…
Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…
giniPredict Turbocharges Planning and Forecasting for Australian and New Zealand Small Businesses
Company News: Powerful data modelling technology for making better, faster, more…
How low-code is lighting a fire under the digital transformation tech trend
Given the market disruption experienced by the corporate sector over…
Data Governance: The Foundation for an Effective Enterprise Data Solution
GUEST OPINION by Denodo: These days, organisations have a constant…

VENDOR NEWS

ServiceNow Exposed. Compare to Jira Service Management.
The market for service management solutions is crowded with choice…
BDA’s Healthy Revenues Make It One Happy Cannabis Company
Company News: Whilst some cannabis stocks can trade on hype…
The ONE Way To Deliver Digital Healthcare Solutions
Company News: The focus on digital health has become a…
The ONE Way To Deliver Digital Healthcare Solutions
The focus on digital health has become a global trend.…
Barracuda Email Threat Scanner Detects Millions of Attacks Missed By Organisations’ existing protection
Highlights: · In 2020, 4,550 organisations used Barracuda Email Threat…
Boab AI announces first cohort of Australian AI Scale Ups and Launch of $100m Fund
COMPANY NEWS: Artificial Intelligence scale up program, Boab AI, has…
Sumitomo Life Insurance Selects Talend to Build Company’s Data Infrastructure
Leading life insurer uses Talend in data lake environment for…
Twilio Segment Releases 2021 CDP Report, A Look at How Pandemic-Driven Digital Acceleration Ushered the Industry into a New Era
Report finds that companies have significantly invested in building out…
8x8 Integrated Cloud Contact Center and Communications Driving Global Channel Momentum
8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise…
100% of customers recommend Snowflake for fourth consecutive year in Dresner Advisory Services ADI report
Company News: Snowflake, the data cloud company, today announced Snowflake…

Guest Opinion

How multi-cloud visibility ensures business continuity
GUEST OPINION by George Tsoukas, Gigamon ANZ: Today’s powerful digital…
The Qlik data fitness program for data integration results
COMPANY NEWS: There’s a myth that data integration doesn’t deliver…
RFID Asset Tracking - What is it and how does it work?
Guest Opinion: With today's fast-paced life, keeping track of your…
Asset Management - ServiceNow compared to Jira. Rethink your service desk.
Expensive solutions from vendors like ServiceNow have been the only…
Sisense named No.1 in Two G2 Reports, for Embedded BI & The Momentum Grid Report for Embedded BI
Company News: Sisense, the leading AI-driven platform for infusing analytics everywhere,…

Guest Interviews

PacketLight CEO Koby Reshef explains the company, its tech and the future: VIDEO INTERVIEW
VIDEO INTERVIEW: Mr McGuire might have advised graduate Dustin Hoffman…
VIDEO Interview: Maria Palazzolo, GS1 Australia CEO: celebrating 50 years of the barcode and digitalisation in commerce
The GTIN – the number behind the barcode – was…
An interview with Dmitriy Valyanov, President and Co-founder of Bitrix24, an incredible all-in-one business workspace
INTERVIEW: Bitrix24 is an impressive all-in-one business workspace that delivers…
VIDEO Interview: Key retail post-COVID insights revealed by Zebra's 2021 shopper study; March 17 Webinar Invite
Zebra's A/NZ director, Tom Christodoulou, and Daniel Park, Sales Engineer…
VIDEO Interview: talentCRU's Trevor Churchley explains the super productive modern working revolution
talentCRU: it's a truly talented crew of top workers in…

Guest Reviews

To Play Or Not To Play: Honest Review of MXGP 2020
Guest Review: The latest addition to Milestone’s licensed racing series…
Rip DVD with HandBrake on Windows 10
DVD ripping is the process of extracting entire or selected…
SolarWinds NTA puts the network admin's finger on the networking pulse
REVIEW PROMOTION The network has always been important, and even…
Outlook PST Repair is the solution to sysadmin PST and OST headaches
REVIEW PROMOTION: Storing all your email online is great, but…
The Database Is No Longer Slow With SolarWinds Database Performance Analyzer
REVIEW PROMOTION: Imagine spending all day tuning a database query…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

Australia 11th in top 20 countries were people are most curious about the Dark Web
Uswitch is a UK-based comparison and switching service, like Finder…
Adobe study reveals 1.7 billion reasons for Australian governments to improve digital experiences for citizens
Guest Research: New Adobe and Deloitte research reveals the majority…
New VPN Risk report by Zscaler uncovers hidden security risks impacting enterprises and offers alternatives for secure remote access
Zscaler, the leader in cloud security, today announced a new…
New LogicMonitor Study Reveals that 59% of ANZ Enterprise Companies Experienced an Increase in IT Downtime During Pandemic
Guest Research: Strategic influence of CIOs and CTOs within organisations…
ICS vulnerabilities increased in second half of 2020 as gaps in remote work expand attack surfaces
Claroty’s Biannual ICS Risk & Vulnerability Report identifies critical infrastructure…

Channel News

Soft Solutions offers WatchGuard subscriptions
Auckland-headquartered Soft Solutions has introduced pay-as-you-go subscriptions for WatchGuard firewalls…
Gigamon, Riverbed partner on hybrid cloud deployment, monitoring and management
Cloud visibility and analytics provider Gigamon is partnering with Riverbed…
Logicalis makes exclusive deal with 1E
Digital experience management company 1E has entered into an exclusive…
Gigamon, FireEye collaborate on integration of Gigamon Hawk
Cloud visibility and analytics provider Gigamon has announced its latest…
EVANPOYNT and Stylumia partner exclusively for the Australian and New Zealand Markets
CHANNEL NEWS: EVANPOYNT has announced a compelling partnership with Stylumia…
Micro Focus announces Voltage SecureData integration with Snowflake to provide secure analytics with data privacy and protection
Integration enables 100 per cent cloud-native solution for high-scale secure…
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration
Company Partners with Entrust ICT to deliver integrated solution
AIICT with AWS offers new Certified Artificial Intelligence Professional course
The Australian Institute of ICT (AIICT) has introduced a new…
Secolve and LMNTRIX announce Australian-first partnership to combat OT attacks
PARTNERSHIP ANNOUNCEMENT by Secolve: Australian OT cybersecurity expert Secolve has…
PMT Security announced as Milestone Systems Diamond Partner for 2021
COMPANY NEWS by PMT Security: Wholly Australian owned security company,…

Comments

Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison

It's a mess, sadly. Will Assange ever be free?
Re: iTWire - Hospitality marketplace provider Doshii adds three new PoS partners

Sounds like they'll be both processing plenty of Dosh and earning plenty of it too!
Re: iTWire - Federal Labor to offer EV subsidies while Vic Labor taxes them

EV cars - if only they were powered by beta carotene
Re: iTWire - Four more remotely exploitable bugs found in Microsoft Exchange Server

Hmmm, US Military/Intelligence serivces taking a particular interest in MS Security vulnerabilities - that wouldn't have anything to do with[…]
Re: iTWire - NZ broadband report confirms ‘improved’ performance of premium fibre

I wonder if they would consider running a cable across the Tasman and offering Fibre Max speeds to us Aussies.[…]