Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
SailPoint has announced additional extensibility functionality to its platform in a move it says enables customers to infuse its identity platform’s core functionalities within their workflows, reducing integration development from months to days or even hours.
The company’s next gen workflow automation cloud platform includes "state-of-the-art data technology, added functionality and pre-built connectors to automate and optimise enterprise-grade workflows even faster."
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