"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.
Information Technology is often denigrated as being an expensive cost. If so, something is wrong, both inside the IT camp and within the wider company. A new outlook on modern business is required.
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I worked for ASD. They should NEVER be allowed to be let loose on Australians.