Displaying items by tag: Wired CIO

"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has "help us help you" seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

Published in CIO Trends
Wednesday, 11 May 2011 14:40

Good IT comes at a price not a cost

Information Technology is often denigrated as being an expensive cost. If so, something is wrong, both inside the IT camp and within the wider company. A new outlook on modern business is required.

Published in The Wired CIO

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