Australia’s telecommunications regulator the Australian Communications and Media Authority (ACMA) has announced that it will soon consult on rules to assist consumers when their fixed broadband telco fails to meet retail service levels.
The NBN Co, the company rolling out Australia's broadband network, has questioned the need for any regulatory intervention into its wholesale service standards at this time as, in its view, the ACCC's draft decision on these aspects had not provided any evidence of market failure.
Australia's second biggest telco Optus has welcomed the draft decision by the ACCC stemming from its NBN wholesale service standards inquiry, saying that the inquiry should hold the NBN Co to account for service standards expected by retail service providers and end-users.
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