Cloud mobile and online business messaging solutions provider LivePerson has launched in-app mobile messaging technology in travel agency Webjet’s customer service business, which it says has resulted in a 54% uplift in text-based service engagements with the app.
Webjet and Microsoft claim the build of a “first-of-kind” travel industry blockchain proof-of-concept (POC) solution has the potential to transform the way the entire travel industry processes and manages online payments for hotel bookings.
As Rackspace has experienced stronger than expected sales of services from its Sydney data centre, the company has decided to expand more rapidly and will offer its full suite of products from Sydney in May.
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