In the wake of the recent Vodafone Australia announcement that it will slash one quarter of the workforce in its Hobart call centre, it may be good to remind Australia’s number three telco of its less than auspicious customer service history in this country.
The much-criticised telecoms industry Universal Service Obligation (USO) finally looks set for the scrap heap, with the Productivity Commission recommending to the federal government that the programme be wound up by 2020.
Online discounter Kogan is branching out further from its delivery of mobile phone services to offer fixed-line NBN services in 2018 in a deal with partner company Vodafone Hutchison Australia.
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