Sydney, Australia - 8 September 2005 - 3Com Corporation today announced that it is expanding its Convergence Applications Suite with the introduction of the new 3Com® Internet Protocol (IP) Contact Center module. The 3Com IP Contact Center module is a feature-rich contact centre application that routes customer contacts -- phone, email, web and fax -- to customer service agents located anywhere on the enterprise network. 3Com will license the 3Com IP Contact Center product from Nuasis Corporation.
Whatever we make think about the current management of Telstra, the recent behaviour of trios amigos, and the politics of the extraordinary farce that is now taking place in the public arena, one thing is clear. Over the past five years, at least, Telstra has been one of the most poorly managed large public companies in Australia and that's not Sol Trujillo's fault.
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