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Displaying items by tag: Teresa Corbin

Wednesday, 17 September 2014 14:30

Not so fast on telco complaints, says ACCAN

While the industry congratulates itself, consumer group ACCAN says much more needs to be done to improve telco customer service, particularly with data charges.

Published in Technology Regulation
Wednesday, 23 October 2013 12:07

Mobile phone complaints plummet

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13 with all major telcos, including Vodafone, recording declines in complaints received.

Published in Technology Regulation
Thursday, 17 October 2013 06:14

Roaming still a worry

New global roaming research has revealed ‘extraordinary’ price differences that exist both across and within providers.

Published in Mobility

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