What is reportedly the first study into Australia's app consuming habits has been released, showing 65% of Aussies download paid apps either never or less often than every few months.
While the industry congratulates itself, consumer group ACCAN says much more needs to be done to improve telco customer service, particularly with data charges.
Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13 with all major telcos, including Vodafone, recording declines in complaints received.
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