Australia’s two biggest telcos — Telstra and Optus — fared poorly in a survey of Australian telecommunications consumers who say they are unimpressed by the amount of time they spend getting a resolution to a telco issue.
Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.
Telecommunications industry consumer lobby group, the Australian Communications Consumer Action Network, has raised concerns that consumers will lose services with what it says is the failure of the national broadband network fixed wireless and satellite services not meeting current broadband requirements.
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