Telecommunications consumers’ advocate, the Australian Communications Consumers Action Network and the Labor Opposition have welcomed the ACCC broadband monitoring report with both criticising shortfalls of ISPs in achieving maximum broadband speeds.
Australia’s two biggest telcos — Telstra and Optus — fared poorly in a survey of Australian telecommunications consumers who say they are unimpressed by the amount of time they spend getting a resolution to a telco issue.
Telecommunications consumer interest group ACCAN says new complaints rules for consumers switching to Australia's national broadband network, the NBN, will give the regulator better tools to ensure improvements in complaint handling by the telco industry.
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