The Australian Communications Consumer Action Network says telcos do well out of the telecommunications industry, and need to step up and resolve complaints about third-party charges themselves, not send their customers off to third-party providers for resolution.
Australia's peak telecommunications consumer body, the Australian Communications Consumer Action Network, says proposed new rules designed to improve telco complaint handling will ensure that the regulator has better tools to ensure practices of telco providers improve.
The impending introduction of a new Universal Service Obligation, aimed at improving regional telecoms delivery in Australia, has been welcomed by telco Optus and the peak body representing consumer interests in telecommunications, the Australian Communications Consumer Action Network.
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Good on 'em.
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