The government has made the use of two-factor authentication compulsory when porting mobile numbers from one provider to another, in what it says is a big step to keep Australians safe from telephone scammers.
Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
A number of consumer groups have criticised the revised Telecommunications Consumer Protection Code, which was announced by the Australian Communications and Media Authority on Monday, saying it does not provide adequate protection for consumers.
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