Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.
Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.
Indeed, very sad to see. Political infighting may not have been the initial reason I eschewed the ACS and joined[…]
Couldn't agree more. If the current members of the ACS Management Committee really want to run something other than a[…]
Excellent article Sam.Why should we be surprised by these lies on Huawei purely as an anti-competitive US cartel tactic -[…]
+1Whilst I'd definitely prefer to be in Australia rather than China or the US, the mainstream media landscape in Australia[…]
Great article, Phil Dawson has real world experience and an awsome track record. His opinion is always spot on