Displaying items by tag: Telsyte

Friday, 07 July 2017 13:28

Aussies still prefer people to chatbots

New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for a real human contact to “sort things out”.

Robotic Process Automation in Australia and New Zealand is set for a growth explosion with the RPA market predicted to reach $870 million by 2020, up from just $216 million in 2017.

Published in Market
Tuesday, 09 May 2017 13:34

IoT@Home set to explode – figuratively

Australian analyst Telsyte states that the IoT@Home market is set to soar, with more than 300 million connected devices in Australian homes by 2021 in a market worth nearly $5 billion.

Published in Internet of Things

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