Displaying items by tag: Telecommunicatons Industry Ombudsman

The Australian Communications Consumer Action Network (ACCAN) is concerned about what it says is a lack of information available to consumers about broadband services and issues of performance and slow Internet speeds. The network now wants the Federal Government to fund an independent broadband monitoring program.

The Australian Competition and Consumer Commission (ACCC) has started an action in the Federal Court against a group of companies over alleged unconscionable conduct in the supply of telecommunications services and undue harassment, in breach of the Australian Consumer Law (ACL).

Melbourne-based internet provider Planet ISP has refunded over $5,000 to a customer whose phone was stolen in South Africa in August 2012 but was subsequently used to make 92 unauthorised international calls.