Communications regulator the Australian Communications and Media Authority (ACMA) says telcos are continuing to deal with consumers experiencing financial hardship in a way that remains largely compliant with their obligations under the Telecommunications Consumer Protections (TCP) Code.
Telco complaints as a proportion of services in operation (SIO) increased 29% from January to March this year, but dropped by 13.8% compared to the same three month period in 2015.
The telecommunications industry body, Communications Alliance, has hit out at the Federal Government’s long delay in telling telco providers how much they will have to pay to comply with its new Data Retention regulations.
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