Displaying items by tag: Telecommunications Industry Ombudsman

There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.

Published in Telecoms & NBN
Friday, 22 March 2019 10:26

TIO sets up small business team

The Telecommunications Industry Ombudsman is no fool – it's setting up a specialist team to handle small business complaints, effective 1 April.

Published in Telecoms & NBN
Wednesday, 27 February 2019 18:34

TIO lists sales practices driving consumer telco debt

The Telecommunications Industry Ombudsman says it has identified four common selling practices by telecommunications service providers that lead to consumers making financial commitments which they find impossible to keep.

Published in Mobility

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