Australian consumers believe they are getting a raw deal from their Internet service providers over the speed of their broadband services, with most of them believing they aren’t getting what they signed up to, and paid for.
Consumer complaints about services provided by Telstra and Optus dropped in the three months from July to September, contrasting with a rise in complaints for other telecoms service providers, including Vodafone.
MVNO Vaya is touting its strategy as leading to a drastic reduction in complaints, down nearly 90% YoY in the April to June 2016 period, part of which is attributed to amaysim’s Vaya acquisition.
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