The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated.
Australian consumers believe they are getting a raw deal from their Internet service providers over the speed of their broadband services, with most of them believing they aren’t getting what they signed up to, and paid for.
Consumer complaints about services provided by Telstra and Optus dropped in the three months from July to September, contrasting with a rise in complaints for other telecoms service providers, including Vodafone.
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