The Australian Communications Consumer Action Network says the massive rise of 41% in complaints to the Telecommunications Industry Ombudsman indicates there are systemic issues with customer service in the industry, and a genuine need to update consumer protections.
How is it possible for one telecommunications provider to carry out number porting across technologies and networks or exchanges when another provider, with whom an individual has had a relationship for a fair few years, is unable to do so?
Rising from 8.4 in the first quarter of calendar 2017 to 9.0 per 10,000 in the second quarter, telco complaints are up.
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