Displaying items by tag: Telecommunications Industry Ombudsman

How is it possible for one telecommunications provider to carry out number porting across technologies and networks or exchanges when another provider, with whom an individual has had a relationship for a fair few years, is unable to do so?

Published in Open Sauce

Rising from 8.4 in the first quarter of calendar 2017 to 9.0 per 10,000 in the second quarter, telco complaints are up.

Published in Telecoms & NBN

The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated.

Published in Telecoms & NBN

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