Displaying items by tag: Telecommunications Industry Ombudsman

The Federal Government has proposed new rules for resolving telecommunications consumer complaints, including setting up an External Dispute Resolution body to deal with complex complaints, that would lead to changes in the setup of the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

Communications Minister Mitch Fifield has questioned the manner in which the Telecommunications Industry Ombudsman has calculated the percentage rise of complaints relating to services deliver over the national broadband network.

Published in Telecoms & NBN

The telecommunications industry has raised concerns about the likely flow-on costs to consumers from the standards which would have to be met under new rules proposed for service providers dealing with consumers migrating to the national broadband network.

Published in Telecoms & NBN

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