Complaints to the Telecommunications Industry Ombudsman from residential consumers and small businesses rose for the financial year 2018, but were down for the last quarter, according to a report from the TIO on Wednesday.
There has been a call for further safeguards to prevent consumers being misled about telecommunications billing charges in the wake of Telstra’s refunding of $9.3 million for misleading consumers over Premium Direct Billing charges.
The Australian Communications and Media Authority has issued new rules providing regulatory safeguards for consumers moving to services delivered over the NBN – cautioning telcos to take immediate steps to embed the rules in their business practices.
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