Displaying items by tag: Telecommunications Industry Ombudsman

Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.

Published in Telecoms & NBN

The Australian Labor Party says there is no room for complacency as far as the consumer experience on the national broadband network goes, with complaints about the network increasing by 53% in the latest report from the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN
Wednesday, 17 October 2018 05:10

Complaints about mobile services top the TIO list

Nearly a third (30.6%) of the complaints received by the Telecommunications Industry Ombudsman from residential customers and small businesses in the financial year 2017-18 related to mobile phone services.

Published in Telecoms & NBN

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