Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Complaints by Australian telecommunications users about landline, mobile and Internet services fell in the last six months of 2018 by 27.7% to 60,998 compared to the corresponding six month period in 2017.
Australia’s telecommunications industry is pushing for stricter rules around credit assessment and selling practices to provide greater protection for Australian communications consumers.
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