Australia’s peak advocacy group for communications consumers, the Australian Communications Consumer Action Network, has raised concerns that consumers currently do not have guarantees in relation to connection, reliability and repair timeframes for broadband with services through their retail service provider and the National Broadband Network (NBN).
The Labor Party has described the latest complaints figures from the Telecommunications Industry Ombudsman as a “brutal reality check” and a damning indictment of the federal government.
In the wake of the latest and damning report by the Telecommunications Industry Ombudsman (TIO) on an increasing level of complaints about telcos, a new guidance has been released designed to give consumers improved fair credit management outcomes with their telecommunications providers.
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