The Communications Alliance, Australia’s peak body for the telecoms industry, has published new credit guidance rules which it says underlines industry’s commitment to deliver fair credit management outcomes for all telecommunications consumers.
Telecommunications services company director James Harrison and his companies SoleNet and Sure Telecom have been hit with a $250,000 fine and banned from doing business for two years by Australia’s Federal Court.
A failure to deal with customer complaints promptly has resulted in Internet service provider NetCube being ordered by the Australian Communications and Media Authority (ACMA) to comply with the complaints-handling requirements of the Telecommunications Consumer Protection Code.
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