Millions of Australians have experienced problems with their phone or Internet services over the last 12 months, prompting the Telecommunications Industry Ombudsman to attack telcos and service providers for taking far too long to resolve the problems that consumers face.
Ahead of the imposition of new telecommunications consumer protection rules for NBN migration, the Telecommunications Industry Ombudsman has revealed that residential consumers and small businesses made 27,195 complaints about telecoms services over the 12 months of the last financial year.
Phone and Internet problems in Queensland have dominated reports to the State’s community legal sector workers, according to a new report by the Telecommunications Industry Ombudsman (TIO) and Community Legal Centres Queensland.
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