Complaints about services delivered by Australia’s biggest telcos Telstra, Optus and Vodafone continued to fall over the three months to the end of September, according to the latest Complaints in Context report from the Communications Alliance.
Consumer complaints about telecommunications services dropped over the three months to the end of June this year, according to telecommunications industry lobby group Communications Alliance, with the industry lobby group claiming credit for the change in a new self-produced report.
Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.
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