The Labor Party has called on NBN Co, the builders of the national broadband network, to accelerate its efforts to address the root cause of problems affecting the migration experience of consumers moving to the network.

Macquarie Telecom group executive Luke Clifton has launched a scathing attack on the telecommunications industry, demanding what specific actions individual telcos and businesses will take to lower consumer complaints, “and then hold them to it before the industry ends up facing its own Royal Commission”.

Millions of Australians have experienced problems with their phone or Internet services over the last 12 months, prompting the Telecommunications Industry Ombudsman to attack telcos and service providers for taking far too long to resolve the problems that consumers face.