Displaying items by tag: Telecommunications Industry Ombudsman (TIO)

Consumer complaints about telecommunications services dropped over the three months to the end of June this year, according to telecommunications industry lobby group Communications Alliance, with the industry lobby group claiming credit for the change in a new self-produced report.

Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.

The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.