Government proposals for changes to the rules for resolving telecommunications consumer complaints have drawn strong concerns from telecoms industry bodies – including concerns over the formation of a new External Dispute Resolution body to replace the Telecommunications Industry Ombudsman.

Published in Telecoms & NBN

The Telecommunications Industry Ombudsman has been quick to put the telecoms industry on notice it will take into account the new industry standards mandated by the Australian Communications and Media Authority for consumers transitioning to the NBN, when considering disputes.

Published in Telecoms & NBN

Labor’s shadow minister for communications Michelle Rowland says NBN Co is being deprived of much needed revenue due to NBN brownfield site activations hitting their lowest levels over the past 30 reporting weeks.

Published in Telecoms & NBN

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