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Displaying items by tag: Telecommunications Industry Ombudsman (TIO)
Wednesday, 10 February 2021 00:52
‘Improved Performance’ by telcos in latest complaints report, says Communications Alliance
The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
Published in
Telecoms & NBN
Tagged under
Monday, 23 November 2020 09:38
Consumer complaints about telcos increase over quarter
Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.
Published in
Telecoms & NBN
Tagged under
- telcos
- complaints
- complaints in context
- Services in Operation (SIOs)
- telecommications services
- Communications Alliance
- John Stanton
- Telecommunications Industry Ombudsman (TIO)
- Telecommunications Consumer Protections (TCP) Code
- financial hardship
- COVID 19 pandemic
- Financial hardship assistance
- Customers
- Australia
- Peter Dinham
Thursday, 29 October 2020 10:00
Rising telecommunications sector complaints under scrutiny by NZ competition regulator
New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.
Published in
Telecoms & NBN
Tagged under
- New Zealand
- The Commerce Commission
- Regulations
- Telecommunications services
- telcos
- Telecommunications providers
- Consumer complaints
- complaints
- regulatory safeguards
- Telecommunications Industry Ombudsman (TIO)
- Phone services
- Internet services
- NZ Telecommunications Disputes Resolution Scheme (TDRS)
- Commissioner Tristan Gilbertson
- Australia
- Peter Dinham
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