Displaying items by tag: Telco services

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.

New Zealand’s competition regulator The Commerce Commission has revealed increasing concern over service quality and the growing number of consumer complaints about retail telecommunications in the country.