iTWire - Displaying items by tag: Support

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Tuesday, 03 September 2019 14:20

Zendesk and the art of customer maintenance

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According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software

Thursday, 11 July 2019 14:45

Huawei establishes partnership with HappyTel for 'unrivalled customer service'

Huawei has announced a partnership with "one of Australia's most trusted mobile phone and tablet repairers, Happytel", which Huawei says has "reinforced its commitment to customer service".

Published in Home Tech

Wednesday, 20 February 2019 15:08

Soapbox adds intelligence to service desks

Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.

Published in Business Software

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VENDOR NEWS & EVENTS

The top non-monetary benefits employees want
J Kruk & G O'Donnell Commission structures and high salaries…
Give Customers What They Want
The Perception Gap Between Retailers, Sales Assistants and Shoppers The…
Express Virtual Meetings, ADDCOM partner to deliver video conferencing equipment for SMBs
Enterprise cloud-based video conferencing and managed conferencing solutions provider Express…
The State of the Retail Industry: Evolving Fulfillment Options and Retailers Future plans
In today’s on-demand economy consumers have the luxury of shopping…
Enterprise search, SIEM to unstructured data in focus at Elastic sold-out event
Elastic, the search and data analysis company behind the Elastic…
INVITATION: Celebrate 30 years of the Internet in Australia with a special Gala Dinner on October 31 in Sydney
On 31 October, over 400 industry leaders, pioneers, technologists, entrepreneurs,…
Web app delivery controller - Kemp Application Experience
As more applications become web-enabled and require effective load-balancing, load…
Canberra Breakfast, 19 Sept | Join The Best: Run Your SAP Solutions on SUSE
2025 IS THE DATE...THE CLOCK IS TICKING!
How PR Deadlines scores infotech headlines
By David Frost, CEO, PR Deadlines SPONSORED NEWS. As an…
The role ethical hacking plays in cyber security
In the 21st century world of business, cyber security is…
Why Remo Hard Drive Recovery is the best option to recover Data?
Have you ever lost a whole partition on your hard…
Supply Chain Professionals: Win a Ryze Tello Drone & Combo Pack from Zebra Technologies
Intelligent Fulfilment is the Future of Customer Experience The rise…
Intelligent Fulfilment is the Future of Customer Experience
The rise of E-commerce is placing enormous pressure on the…
CEBIT Australia: facilitating connections in IT
CEBIT Australia is the country’s largest and longest-running technology and…
Your business WILL suffer a cyber-security attack – are you ready?
When it comes to cyber security, you can never make…
DearMob - An easy way to backup and manage your iPhone, iPad and iPod touch without iTunes on PC or Mac
iTunes isn't your only option to make backups of your…
VideoProc: The Fastest 4K Video Editing Tool with GPU Hardware Acceleration
VideoProc: a very fast way to edit and convert video…
AIOps – You can do it the easy way or the hard way
AIOps is a technology practice that is drawing lots of…
SAP hosts new e'ffect one-day event
SAP is set to stage e’ffect, an intelligent, new one-day…
Kemp load balancers resolve issues for Now IT
Australian IT specialist Now ITSolutions, which offers a single point…

REVIEWS

MSI Raider GE65 9SE Laptop Review
We’ve been impressed by MSI’s all-rounder notebooks for a couple…
Book review: We the People by Peter S. Temes and Florin Rotar
Big Data can tease out all manner of analyses and…
Review: OPPO AX5s shows that good things need not cost the earth
There are two very good reasons why the OPPO AX5s…
VideoProc – The Fastest 4K Video Editing Tool with GPU Hardware Acceleration
VideoProc: a very fast way to edit and convert video…
DearMob: An easy way to backup and manage your iPhone, iPad and iPod touch without iTunes on PC or Mac
iTunes isn't your only option to make backups of your…
REVIEW: Make your Google Home speaker portable with a beaut JOT or LOFT battery base from Ninety7
Smart speakers are fantastic devices, where you speak to get…
Review: Ballistix Elite 3600 memory module
The Ballistix Elite 3600 memory is blazing fast. Any gamer…
Review: Brother Color Label Printer VC-500W
The latest addition to Brother's family of label printers brings…
Hands on with MSI’s new gaming laptops
Computex gave us the opportunity to get hands on with…
Review – Stellar Data Recovery Premium
No matter how careful we are, there will undoubtedly be…
Review: Varidesk ProPlus 36
Working on your feet in an office is becoming "a…
MUST-SEE keynote: Huawei's new P30 Pro, arguably the best Android smartphone with world's best cameras
Come mid-April 2019, when Huawei's P30 and P30 Pro smartphones…
Review – Tenda TEF1109P-8-102W desktop PoE switch
Tenda’s brand new desktop switch TEF1109P-8-102W brings nine ports, eight…
Review – Tenda TEF1105P-4-63W desktop PoE switch
Tenda’s newest desktop PoE switch TEF1105P-4-63W brings four Power over…
Review – Tenda PH3 AV1000 Gigabit Powerline Adapter Kit
Global networking brand Tenda has released a new product designed…
Review: Brother MFC-J1300DW
Epson and then Canon stirred up the inkjet market by…
Review – Tenda Nova MW3 and MW6 home mesh Wi-Fi systems
Wi-Fi is awesome, except when it’s not. Plugging dead spots…
Review: Epson FF-680W photo scanner
Epson's FF-680W scanner is a convenient way of digitising a…
Book review: Humanity Works by Alexandra Levit
As the workplace evolves, how will leaders and managers develop…
Book review: Bruce Schneier's Click Here to Kill Everybody
World-renowned security technologist Bruce Schneier may not have intended it,…

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