According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software

Huawei has announced a partnership with "one of Australia's most trusted mobile phone and tablet repairers, Happytel", which Huawei says has "reinforced its commitment to customer service".

Published in Home Tech
Wednesday, 20 February 2019 15:08

Soapbox adds intelligence to service desks

Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.

Published in Business Software

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