According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software

Australian Government data stored by American companies who have been certified as Protected cloud providers is not subject to the US CLOUD Act, which allows Washington to obtain data stored overseas by American companies in the event that it is deemed to be needed by law enforcement authorities.

Published in Government Tech Policy
Wednesday, 20 February 2019 15:08

Soapbox adds intelligence to service desks

Melbourne-based Soapbox.ai is applying AI to improve ITSM and other service desks.

Published in Business Software

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